Privacy and Security

This page is designed to provide you with information about how we use the personal data and information that you provide to us during your use of the memon.org.uk website and any communication (for example telephone) made between us relating to such use.

Memon Association UK [“MAUK”] is the data controller of the information you provide. MAUK is a Charity registered with the Charity Commission of England and Wales with registration number 269563. Our registered Head Office is situated at Memon Centre 3 Weir Road Balham London SW12 0LT.

We may change our privacy policy from time to time. This policy was last updated on 22/05/2018 and is version 2.0.

Why We Process Your Information

The information we collect as a member of the MAUK includes your: name, address, telephone numbers and email address. Further we may have technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked to, IP addresses and cookies.

We only collect, keep, use or share your information for genuine business purposes, when you’ve approved us to do so, or when we’re obliged to legally. There are a few reasons why we may use your personal details:

  1. if you contact us with an enquiry either by telephone, email or live chat;
  2. to maintain any registered membership account, you may have with us;
  3. to make our website accessible to you with informative content tailored to your needs including serving you with any pop-up messages and any relevant codes;
  4. we may contact you from time to time, by SMS, email or telephone regarding our latest events and services that we think you may be interested in;
  5. promoting and advertising (including personalisation) of our events and services both on our website and elsewhere on the internet
  6. promoting and advertising our products and services to you via email, SMS and post;
  7. to train MAUK employees to ensure that we are providing the best possible service;
  8. we may record telephone calls for compliance and legal reasons;
  9. to get in touch regarding member satisfaction surveys and market research;
  10. when you provide a review or a comment on our website;
  11. when you enter any of our competitions or apply for tickets to a function;
  12. matching and aggregating your personal data for analysis and to provide you with a more personalised experience;
  13. to analyse any problems with our website and improve its performance;
  14. when you engage with us on any social media platform;
  15. we also use personal details to contact you regarding our events and services if we need to verify your identity;
  16. for research, analysis, testing, monitoring, risk management and administration purposes; and
  17. for crime or fraud prevention purposes.

Basis For Processing

For memon.org.uk to be allowed to process your personal data, we must have a legal basis for the processing. The data protection legislation sets out what these bases are. We have described below the different bases that we rely on and provided examples of the processing.

Contractual

There are some contractual reasons why we have to process your personal data. When you apply for a service or to attend an event on our website, it creates a contract between us. We need to process the personal data that you provide in order to fulfil our part of the contract. If you do not provide your details, we won’t be able to complete your request.

Legal

Sometimes we are required to process the personal data that we hold about you for legal reasons - for example, if there is a problem with an event we are holding or there are certain restrictions.

Legitimate Interests

We also rely on being able to process your personal data on the basis that it is in our legitimate interests. When we do this, we will always consider your interests and balance any positive or negative impact relating to such processing and your legal rights relating to data protection. The legitimate interests of MAUK do not automatically override your interests

If you do not want us to process any of the personal data we have listed as being processed for legitimate purposes, you have the right to object. For more information see the section below relating to your rights. Please note that if you object we may still continue to process your personal data in certain circumstances. Please also remember that if we can’t process your personal data for these purposes your member experience may not be as enjoyable.

Our legitimate interests include:

Consent

In some cases, we will ask whether you would like us to process your personal data. For example, if you would like us to notify you when an event is up-coming but you can withdraw it at any time by contacting us by email at admin@memon.org.uk

When We Contact You

We may contact you by telephone shortly after your communication to us about and event or service and make sure that it all goes smoothly for you. We may also offer you other services which relate to the interest you have expressed. If you do not wish to receive these calls, please contact us by phone, email or post.

We like to be able to keep you up to date with news, offers and promotions, but you can opt out of receiving email and text messages from us at any time by writing to us at admin@memon.org.uk

When You Contact Us

If you get in touch by email or live chat to ask a question about an event or our services, we’ll keep a record of your emails and our responses. This helps us to resolve any problems, and to answer your query quickly and easily if you need to get in touch again. It also helps us to check our advisors have all the training they need to give you the best possible help. Your telephone calls to MAUK may also be recorded for training and regulatory purposes.

Sharing Your Information

We share your information in very limited circumstances set out below:

We’ll never sell your information. We’ll always comply with all relevant data protection legislation (including the General Data Protection Regulation).

We sometimes share anonymised information and analytics with third parties but not in a way that they could identify you as an individual.

We use third party payment service providers which are integrated into our website. When you pay using one of these methods e.g. PayPal, you are redirected to the provider’s portal. Your use of these services are subject to the terms and conditions (and privacy policies) of the payment providers.

Your Information and Outside Countries

MAUK may transfer your personal data outside of the European Economic Area. This will only be as a result of our service providers being based outside of this area e.g. cloud hosting service providers such as Amazon Web Services or Microsoft Azure. We will always ensure that such providers are in a country that has been assessed to provide adequate protection to personal data by the European Commission, or if the service provider signs a contract with us which contains the relevant protections for you; for example, if a company is based in the United States of America and has signed up to the Privacy Shield we may also send personal data to them for the limited purposes referred to above.

How Long Is Your Information Kept For?

We will only keep your personal data for as long as it remains necessary in line with the reason that we collected it from you and to meet any legal requirements (such as resolving a dispute). The time that the personal data is kept for is called the retention period. We retain your personal data relating to your membership for the period of your membership and a maximum of 10 years after your membership has lapsed.

If you call or message our contact centre with an enquiry we may assign that information to your membership account.

If you ask us to notify you about an event we may assign that information to your membership account.

If you receive marketing emails and SMS from us and have not unsubscribed from these messages we will continue to process your personal data for this purpose for a maximum period of 10 years. You may ask us to stop processing for this purpose at any time by emailing us at admin@memon.org.uk

Your Rights

You have a set of legal rights in relation to your personal data. These rights are to ensure that you are in control of how your personal data is used by organisations. We have provided a summary of your rights below:

If you would like to exercise any of your rights, please contact us at admin@memon.org.uk

If you ask us to no longer send you any marketing (by email or SMS) please allow 2 working days for your request to be processed in our system. If you do not wish to receive communications relating to our events and services please contact us by email or post.

When You Create A Membership Account With MAUK

Creating an account with MAUK gives you the ability to receive the full benefits of being a member .We do our part in protecting your account by strongly hashing your password using modern ciphers and cryptographic patterns. Our staff have no way of accessing your password.

It’s important that you also take responsibility for protecting your account information. Make sure your password is suitably complex, don’t share it with others, and try not to use the same one for lots of online accounts. Never send your password by email – we’ll never ask you to do so. We won’t ask you for your password information over the ‘phone; but we can advise you on how to reset it.

It’s a good idea to reset online passwords occasionally, and you can do so through the My Account area. If you think anyone has accessed your account information without your approval, contact us to let us know.

The Information Commissioner's Office - Details

If you are not happy with the way in which we have dealt with your personal data or your enquiries relating to that personal data, it is your right to make a complaint to the data protection regulator. The regulator is the Information Commissioner’s Office. You can find more detail at www.ico.org.uk.

Contacting Us

We’re always looking for new ways to improve your shopping experience with us, that’s why we love hearing from you. If you have any questions about how we use your personal data or if you’d like to amend or stop us from processing your data (for marketing purposes), please contact us. You can get in touch by emailing us at admin@memon.org.uk or you can write to us at Memon Centre 3 Weir Road Balham London SW12 0LT.

We have appointed a Data Protection Officer (DPO). You may contact the DPO by emailing at admin@memon.org.uk

Security

Your privacy is important to us which is why we’ve ensured every part of our site uses secure connections. Look for the green padlock in the address bar and the letters ‘https’, as these should always be present when browsing our site.

We’re constantly monitoring and testing our IT systems and using the latest technology to identify potential vulnerabilities and attacks to provide a safe and secure shopping environment.

Cookies

Cookies are small file containing letters and numbers that is stored in your browser or the hard drive of your device and it is used to transfer information.

For more information on how we use cookies see our cookies policy.

Cookie Policy

We may change our cookies policy from time to time. This policy was last updated on 22/05/2018 and is version 2.0.

Cookies are small files containing letters and numbers that are stored in your browser or on the hard drive of your device, and they’re used to transfer information.

There are different types of cookies that we use. We’ve given you more information below, so you understand why we use these cookies:

Information About Use Of Cookies by MAUK

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a better experience when you browse our website and also allows us to improve our site. [By continuing to browse the site, you are agreeing to our use of cookies.

We use the following cookies:

By continuing to browse our website or use the app, you provide consent to us storing these cookies on your device and using them if you visit our site again. You can delete cookies at any time in your device browser. The method of deletion will vary so please check the help section on your device browser for more information. If you delete or block cookies it may affect the way our website works for you.